Director of Content, Intercom
John is the Director of Content at Intercom, the customer platform helping internet businesses accelerate growth. Founded in 2011, Intercom now has 25,000+ paying customers globally, has raised $241m in funding, and has over 500 staff at offices in Dublin, San Francisco, London, Chicago and Sydney. John is a former journalist and editor with over 20 years experience covering technology and business for publications including The Irish Times, where he held positions including Assistant Business Editor, Assistant News Editor and Health Editor. He now leads the team who produce Intercom’s award-winning blog, podcast, books and social media.